Privacy

NewAirFilters.com and Filtration Network Group Inc. do not share, sell, or provide customer’s information with any other company or organization. We treat our customers as we would want to be treated. All private information is given only to those companies who need the information in relation to the processing and shipping of the products ordered online via our website.

All related credit card transactions are conducted over a secure server. In addition, when credit information is transmitted it is done so in an encrypted format, thus protecting you against any fraudulent use. Furthermore, with most credit card providers, your liability is usually limited to a set amount, but may vary according to your provider. All encrypted information is sent using an industry-standard secure server.  However, in the unlikely event that your credit card is used by an unknown party in a fraudulent manner, NewAirFilters.com and Filtration Network Group will not be held responsible.  If there is a concern of such use, this should be taken up with your credit card issuer.

By placing an order on our website, you are giving us your consent for NewAirFilters.com and Filtration Network Group Inc. to use your personal information in accordance with our privacy policy.

Payment/Sales

NewAirFilters.com accepts most credit card or debit card transactions. All transactions, which are drawn in U.S. funds, are final, with exception to our return policies.

Sales tax will be added and charged to all orders within the state of Arizona. The sales tax amount is calculated per the state of Arizona and the town of Fountain Hills requirements. Sales tax is applied to the total sales price of the related order, or partial order.

It is not the policy of NewAirFilters.com to sell any merchandise to any minor under the age of 18. If you are under the age of 18, please ask your parent or legal guardian to place the order for you.

Shipping  

We offer shipping to almost any address in the United States and Canada. However, we reserve the right to deny shipping to any address, at our discretion.

NewAirFilters.com will ship your order as soon as possible, usually within 5 business days from actual order. However, due to limited stocking by our suppliers, orders may be delayed if we cannot receive your items. Once we take delivery of the items, they will be sent within 2 business days.

The actual time your order will take to reach you once they are shipped, is dependant upon the carrier used. Most orders will take 2 to 5 business days, depending on delivery location.

However, please remember, you credit card will not be billed until the order has been shipped. If we decide to ship a partial order, you will be billed for that portion of the order shipped. When the remaining items of the order are shipped, you will then be billed for that portion of the order.

You will receive an email when your order is received by us, and you will receive another email once your order, or partial order, has been shipped.

Returns

If you are dissatisfied with your order for any reason, or a mistake has been made by NewAirFilters.com, please let us know within 2 business days of receiving the order. If for some reason a mistake has been made, please contact us via email, thoroughly explaining the mistake made. We will then reply, via email, on how to return your unused, as-new items, for replacement. 

If it appears your order has been damaged during shipping and the item is damaged beyond use, please contact us via email and we will give you directions on how to proceed. 

If the ordered items are correctly shipped and received undamaged by the customer, and the customer elects to return the item or items, the customer will then be responsible for the return shipping cost and 10% restocking fee.  Special order items are not returnable and not subject to refunds.

Warranty

Warranty on all merchandise is provided and limited to that items original manufacturer. NewAirFilters.com nor Filtration Network Group Inc. does not provide any warranty, standard or extended, on any merchandise. For warranty on any product sold, please refer to that individual manufacturer.

Trademarks

Trane, Perfect-Fit, Honeywell, Aprilaire, Space-Gard, Trion, and other logos and trademarked items within this website are trademarked by their respective manufacturers..